Returns & Refunds

At Lumorea, we strive to provide high-end luxury products at affordable prices. To maintain our exceptional quality and pricing, we have a strict policy regarding items on sale.

Final Sale Policy:

• No Returns or Exchanges: All items purchased on sale are final and are not eligible for returns or exchanges. We encourage our customers to review their orders carefully before completing the purchase.

By adhering to this policy, we can continue to offer exceptional discounts and maintain the high quality of our products. Thank you for your understanding and support.

 

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

*Note: Refunds only apply to fully-priced items